Cashed Casino Privacy Policy
This Privacy Policy explains how Cashed Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services or contact us. It applies to users in Australia and should be read together with our applicable terms and responsible gambling information.
We aim to handle personal information fairly, transparently and only for legitimate business, security and service purposes. By using Cashed Casino, you acknowledge the practices described below. Where consent is required, we will request it in an appropriate manner.
Information We Collect
The information we collect depends on how you interact with Cashed Casino. Some information is provided directly by you, while other information is generated when you use our website or services.
- Account details, including your name, date of birth, email address, username and account credentials.
- Identity and age verification information, such as documents or details needed to confirm eligibility and meet applicable compliance obligations.
- Payment information, including transaction details, payment method information and records of deposits or withdrawals. Full payment card details may be processed by authorised payment providers rather than stored by us.
- Usage information, including games accessed, session dates, interaction history, preferences and responsible gambling settings.
- Technical data, such as your IP address, device type, browser, operating system, language settings and approximate location.
- Communications, including messages sent to customer support, feedback, complaints and information supplied during account reviews.
You should provide accurate and current information. If you provide information about another person, you must have the authority to do so and ensure that person understands how their information may be used.
How We Use Your Details
Cashed Casino uses personal information for purposes connected with providing a secure and reliable online casino service. These purposes may include:
- Creating and administering your account.
- Processing deposits, withdrawals, refunds and other account transactions.
- Verifying your identity, age, location and eligibility to use the service.
- Detecting and preventing fraud, money laundering, collusion, account misuse and other unlawful or unauthorised activity.
- Operating games, maintaining website functionality and providing customer support.
- Managing responsible gambling tools, identifying potentially harmful patterns and communicating relevant account information.
- Sending service messages, security notices and updates that are necessary for your account.
- Improving our website, games, products, security controls and user experience.
- Sending promotional communications where permitted and, where required, after obtaining your consent.
- Keeping business, financial and compliance records and responding to lawful requests from competent authorities.
We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted by law or explained to you in advance.
Cookies and Related Tools
Cashed Casino may use cookies, software development kits, pixels and similar technologies. These tools can help the website remember your preferences, keep your account secure, maintain sessions and understand how visitors use our services.
- Essential technologies support login functions, account security, payment processes and core website operations.
- Performance technologies help us identify errors, measure service reliability and improve website performance.
- Preference technologies remember settings such as language, display choices or other selected options.
- Analytics technologies may provide aggregated information about traffic, navigation and engagement.
- Marketing technologies, where used and permitted, may help measure campaigns or present more relevant promotional content.
You can manage cookies through your browser settings and, where available, the controls provided on our website. Disabling certain cookies may affect account features, game functionality or the availability of some services.
When Information Is Shared
We may disclose personal information when necessary to operate Cashed Casino, protect users and comply with applicable obligations. Information may be shared with carefully selected recipients under appropriate confidentiality and security arrangements.
- Payment processors, banks and financial service providers involved in transactions.
- Identity verification, fraud prevention and compliance service providers.
- Technology, hosting, cybersecurity, analytics and customer support providers.
- Professional advisers, auditors, insurers and business partners where their involvement is relevant.
- Authorities, courts, regulators or law enforcement bodies when disclosure is required or reasonably necessary.
- Parties involved in a corporate transaction, such as a merger, restructuring, acquisition or sale of assets.
We do not sell personal information as a general business practice. Third parties receiving information are expected to use it only for agreed purposes and to apply suitable safeguards.
Keeping Data Secure
We use administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss and destruction. These measures may include access controls, encryption or secure transmission methods, monitoring, authentication procedures and staff training.
No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised access. We may restrict or suspend an account where this is necessary to protect you, other users or the integrity of our services.
If we become aware of a data incident that may require notification, we will assess and respond to it in accordance with applicable requirements.
How Long We Keep Data
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The relevant period depends on the type of information, the reason for collection and any legal, regulatory, accounting, dispute or security requirements that apply.
Account and transaction records may be retained after an account is closed to address outstanding matters, prevent repeated misuse, resolve disputes, satisfy recordkeeping obligations and support compliance reviews. Information that is no longer needed is securely deleted, anonymised or de-identified where reasonably practicable.
Retention periods may be extended where information is subject to a complaint, investigation, legal claim or formal request from an authorised body.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights relating to the personal information we hold about you. These may include the ability to:
- Request access to personal information and an explanation of how it is used.
- Ask us to correct information that is inaccurate, incomplete or out of date.
- Request deletion of information where there is no continuing lawful reason to retain it.
- Object to, or ask us to limit, certain uses of your information.
- Withdraw consent for processing based on consent, without affecting earlier processing.
- Opt out of promotional communications by using the available unsubscribe option or account preference controls.
- Request a portable copy of information where this right applies.
These rights are not absolute. We may need to retain or use information to protect the service, meet legal obligations, verify your identity or establish and defend legal claims. We may request additional details to confirm that a privacy request is genuine before acting on it.
External Service Providers
Cashed Casino relies on selected third-party services to support website operations, payments, identity checks, fraud detection, analytics, communications and technical infrastructure. These providers may process personal information on our behalf or may act as separate controllers for their own services.
Third-party websites, payment pages, advertising services and applications may have separate privacy notices and terms. We encourage you to review those notices before providing information or using an external service. Cashed Casino is not responsible for privacy practices that are outside our control, although we take reasonable steps to work with reputable providers.
Transfers Across Borders
Some service providers or business partners may process personal information in countries outside Australia. Where information is transferred internationally, we take reasonable steps to assess the destination, use suitable contractual or organisational protections and require recipients to protect information appropriately.
International processing may be necessary for hosting, payment administration, customer support, security monitoring or other operational functions. By using the service, you acknowledge that information may be processed in another country, subject to applicable safeguards and legal requirements.
Changes to This Policy
We may update this Privacy Policy when our services, technologies, business arrangements or legal obligations change. The revised version will be published through the relevant Cashed Casino website or account interface, together with an updated effective date where appropriate.
Changes will apply from the time they are made available unless a different date is stated. We recommend checking this page periodically. If a change is significant, we may provide an additional notice or request consent where this is required.
Contact Information
If you have a question about this Privacy Policy, want to make a privacy request or believe that your personal information has been handled incorrectly, please contact Cashed Casino at [email protected]. Please include enough information for us to understand your request, but do not send unnecessary payment credentials or sensitive documents by ordinary email.
We will review privacy enquiries within a reasonable period and may ask for information needed to verify your identity. If your concern cannot be resolved directly, you may have the right to raise it with an appropriate privacy or data protection authority in accordance with applicable procedures.
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